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Global Call Center AI Market Analysis of Competitor Data and Insights 2019-2026

Few of the major competitors currently working in the global call center AI market are IBM Corporation; Google; Microsoft; Oracle; SAP SE; Amazon Web Services, Inc. and so on.

Global call center AI market is expected to rise to an estimated value of USD 4735.10 million by 2026, registering a healthy CAGR in the forecast period of 2019-2026. This rise in market value can be attributed to the increased adoption of automated services in business operations along with innovations/advancements in AI.

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Thinking One Step Ahead

In today’s competitive world you need to think one step ahead to chase your competitors, our research offers reviews about key players, major collaborations, merger & acquisitions along with trending innovation and business policies to present better insights to drive the business into right direction

Global call center AI market shares Sales Growth
Global call center AI market shares Sales Growth

The 2019 Annual Call Center AI Market offers:

=> 100+ charts exploring and analyzing the Call Center AI market from critical angles including retail forecasts, consumer demand, production and more
=> 10+ profiles of top Call Center AI producing states, with highlights of market conditions and retail trends
=> Regulatory outlook, best practices, and future considerations for manufacturers and industry players seeking to meet consumer demand
=> Benchmark wholesale prices, market position, plus prices for raw materials involved in Call Center AI type

Rapid Business Growth Factors

In addition, the market is growing at a fast pace and the report shows us that there are a couple of key factors behind that. The most important factor that’s helping the market grow faster than usual is the tough competition

Key Segmentation of Call Center AI Market

By Component (Compute Platforms, Solutions, Services),

Deployment Type (On-Premise, Cloud),

Vertical (BFSI, Retail & E-Commerce, Healthcare, Telecom, Media & Entertainment, Travel & Hospitality, Others),

Geography (North America, South America, Europe, Asia-Pacific, Middle East and Africa)

What are the major business growth drivers?

Increased usage of AI amid a need to present unique customer solutions; this factor is expected to drive the growth of the market

Increasing requirements of customer engagement platforms because of a surge of customer engagement services through social media; this factor is expected to drive the growth of the market

Significant surge in the amounts of data being generated and better effectiveness associated with AI analysis is expected to foster growth in the market

Few of the major competitors currently working in the global call center AI market are IBM Corporation; Google; Microsoft; Oracle; SAP SE; Amazon Web Services, Inc.; Nuance Communications, Inc.; Avaya Inc.; Haptik, Inc.; Artificial Solutions; Zendesk; Conversica, Inc.; Rulai; Inbenta Technologies Inc.;, Inc.; EdgeVerve Systems Limited; Pypestream Inc.; Avaamo; Talkdesk, Inc; Creative Virtual Ltd.; SmartAction LLC; Bright Pattern, Inc.; RankMiner; Genesys, among others.

Key Developments in the Market:

In November 2018, Microsoft announced that they had agreed to acquire XOXCO, with the company dealing in development of software and services for conversational AI. This acquisition is a complement to Microsoft’s strategy of developing AI driving its innovations for a variety of applications and businesses.

In October 2018, Google announced that they had acquired Onward, AI chatbot, for an undisclosed agreement although the founders of the start-up will be integrated into Google. This acquisition will help Google in further advancing and modifying its own service offering, the “Google Assistant”. They plan to provide automated customer services and sales assistants for businesses.

Points Which Are Focused In the Report

The report offers market share appraisals for regional and global levels

Potential and niche segments/regions exhibiting promising growth

What are the challenges being faced by the new entrants

Future trends to elucidate imminent investment pockets.

This report provides pin-point analysis for changing competitive dynamics

Comprehensive analysis of the factors that drive and restrict the market growth is provided in the report

Some extract from Table of Contents

Overview of Global Call Center AI Market

Call Center AI Size (Sales Volume) Comparison by Type

Call Center AI Size (Consumption) and Market Share Comparison by Application

Call Center AI Size (Value) Comparison by Region

Call Center AI Sales, Revenue and Growth Rate

Call Center AI Competitive Situation and Trends

Strategic proposal for estimating availability of core business segments

Players/Suppliers, Sales Area

Analyze competitors, including all important parameters of Call Center AI

Global Call Center AI Manufacturing Cost Analysis

The most recent innovative headway and supply chain pattern mapping

Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Europe, MEA or Asia Pacific.

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