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DB Schenker bags Infor Customer Excellence Award 2020

Leading global logistics giant recognized for exceptional use of cloud technology, including its newly-launched Singapore Warehouse Red Lion

SINGAPORE – Media
OutReach
 – 17
September 2020 – Infor, a global leader in business cloud software specialized by
industry, announced
at its Inforum 2020 digital customer summit that German
logistics giant DB Schenker has taken home the “Best in Services” title, for
accelerating cloud transformation across its global warehousing, logistics and
supply chain systems in Asia Pacific.

Thomas Peter, Chief Information Officer/ Chief Digital Officer, DB Schenker Asia Pacific.

Infor’s annual awards
recognize customers that drive innovation and showcase
exceptional business results. A panel of Infor solution and industry
experts evaluated each applicant on scope and depth of performance improvement, quantifiable
business benefits, customer focus and satisfaction, and technology use and
innovation.

 

DB Schenker supports
industry and trade in the global exchange of goods through land transport,
worldwide air and ocean freight, contract logistics and supply chain
management. With Infor’s Warehouse Management Software (WMS), the company
is creating a modern, next-generation warehouse management
system and fully-digital supply chain network. This has already enabled DB Schenker
to increase warehouse productivity, enhance end-to-end insight across its
supply chain, and deliver on shorter customer lead times.

 

Driving
Future-forward Warehouse Innovation

 

Schenker
leveraged Infor’s WMS with the aim to reduce manual processes and increase
warehouse agility and productivity. The next-generation smart system, which is already
deployed to provide cutting-edge warehousing services to several hundred DB Schenker
customers in Asia and ANZ, also powers Schenker’s new state-of-the-art Red
Lion
warehouse in Singapore, that seamlessly synchronizes and bridges the
facility’s automations and operational workflows. This has already proven to
increase the company’s warehouse productivity by up to 100% compared to manual
processes and has effectively reduced the lead time for customers by 40%
compared to non-integrated facilities. With this increased agility and
velocity, Schenker is better equipped to meet high-order volumes and complex
customer demands in a dynamic and rapidly evolving market.

 

According
to Thomas Peter, Chief Information Officer for DB Schenker in Asia Pacific, the
flexibility, and highly-configurable features of the WMS system are important
in driving supply chain service quality and resilience. “The nature of the
logistics and supply chain sector requires best practice processes tailored to
our customers industries. To deploy such best practices fast and ensure
repeatable and reliable warehousing services to our valued customers across
APAC is building on highly configurable Infor based WMS solution.”

 

Delivering
Visibility and Customer Value

 

Schenker is
paving its way towards a fully digital, next-generation supply chain network
using the Infor Nexus commerce network as its logistics backbone. The solution
has enabled Schenker to gain greater end-to-end visibility across its supply
chain, with increased insights that have empowered the company to create differentiated
value for its customers, including enhanced shipment visibility and predictive estimated
time of arrival (ETA) notifications.

 

“DB
Schenker is committed to evolving and growing with our customers’ businesses. Continual
investment in technology and innovation are critical to achieving that goal. We’re
proud to be receiving this award for Best in Service, and are glad to have
found a trusted technology partner in Infor — who understands our business
needs, is quick to implement the appropriate solutions, and has delivered
strong service results consistently throughout the years,” said Peter.

 

Infor
executive vice president and general manager of Asia Pacific and Middle East
Africa, Helen Masters, congratulated the company on its win, and said that she
was thrilled to partner DB Schenker in its digitization journey.

 

“Infor is
proud to be a long-time strategic business partner of DB Schenker here in
Singapore, and globally. I congratulate DB Schenker on clinching the Infor
Customer Excellence Award 2020 for its exceptional use of Infor technology in the
Red Lion warehouse, one of the first fully-intelligent and integrated
air freight and contract logistics hubs of its kind,” said Masters.

 

“DB
Schenker understands that technology is the key to equipping players with
insights that can spur innovation, especially in the face of uncertainty. The global crisis has
exposed new vulnerabilities in supply chain networks. Businesses today need to
realize that having end-to-end visibility across the entire supply chain
ecosystem is imperative to building business resilience and long-term success. The
Infor WMS system is built specifically to address these challenges — providing
unprecedented visibility into inventory, orders, and equipment, so that our
partners can increase product velocity and enrich the ways they deliver value
to customers, even amidst a challenging market,” said Masters.

 

Media Contact:

Phyllis Tan                                          

Infor Asia Pacific   

phyllis.tan@infor.com

+65 9799 9133

 

About DB Schenker

With around 76,900 employees at more than 2,100
locations in over

130 countries, DB Schenker is one of the world’s
leading logistics providers.

The company operates land, air, and ocean
transportation services, and it also

offers comprehensive solutions for logistics and
global supply chain

management from a single source.

www.dbschenker.com

About Infor

Infor is a global leader in business cloud software specialized by
industry. Providing mission-critical enterprise applications to 67,000
customers in more than 175 countries, Infor software is designed to deliver
more value and less risk, with more sustainable operational advantages. We
empower our 17,000 employees to leverage their deep industry expertise and use
data-driven insights to create, learn and adapt quickly to solve emerging
business and industry challenges. Infor is committed to providing our customers
with modern tools to transform their business and accelerate their own path to
innovation. To learn more, please visit
www.infor.com.

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