Date/Time
Thursday, June 11, 2020 2:00PM
Moderator
Bob Trebilcock, Editorial Director, Supply Chain Management Review
Panelists
David Kaufman, Chief Information Officer, Synovos
Stanley Perli, Senior Director, Enterprise Business Applications, Synovos
Systems Integration in the MRO supply chain space is essential for businesses to collaborate and work effectively with their trading partners. It is also critical, in this age, to provide a customer experience that contributes towards boosting retention and maximizing revenue and profit potential.
Businesses that have not invested enough into implementing comprehensive systems integration with trading partners have fallen short in meeting customer expectations. Those businesses then struggle to differentiate themselves from their competitors.
The scope of systems integration can vary from exchanging a batch file once a day (that could include inventory balance or pricing information) to exchanging volumes of data electronically 24×7 in real time to track various aspects of the supply chain from demand generation to purchasing, to receiving, to inventory management, and all the way to invoicing, reconciliation, and payments/credits.
Among the takeaways:
- How does systems integration contribute to providing a notable customer experience in the MRO supply chain?
- What are the long-term consequences of NOT having systems integration with your trading partners? (Non-optimal business processes, high costs involved with manual labor, errors from manual data entry and subsequent re-work in resolving the errors)
- What are some best practices in designing and implementing systems integration to optimize business processes and ensure a successful outcome?
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