Supply Chain Council of European Union |

Supply chain digitisation faces 3 big hurdles

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Attracting and retaining the right talent while getting a return on technology investment are the top three challenges that stop organisations from being able to successfully digitise their supply chain operations, according to a survey by management consulting firm PwC.

In PwC’s Digital Trends in Supply Chain Survey, which polled 244 operations and information technology leaders, C-suite executives and other supply chain officers globally, almost 80 per cent of respondents claimed that their technology investment hadn’t fully delivered expected results.

“There are many reasons as to why companies don’t see a return on investment. Supply chain is a complex ecosystem consisting of stakeholders both inside and outside the organisation and more often than not point solutions being implemented don’t solve the larger problem,” said Matt Comte, operations transformation leader at PwC.

To make optimal decisions involving logistics, delivery and warehousing, an integrated approach that covers many different data sets and processes is required, Comte said.

Attracting and retaining the right talent are also key to realising the full potential on any technology investment made by an enterprise, Comte said.

Budget constraints, turnover hinder supply chain management

Almost 48 per cent of respondents to the survey said that they were facing budget constraints driven by employee costs and more than 58 per cent of respondents said that they were seeing higher than normal supply chain employee turnover. Only 23 per cent fully agreed that they have the necessary digital skills to meet future goals.

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