Maintaining safe and healthy workplaces is a top priority for Amazon. We have global teams who partner with suppliers to increase worker awareness of safety issues, promote worker participation in their facility’s safety culture, and promote initiatives focused on the well-being of workers on issues that matter most to them.
In 2021, we continued to strengthen our mechanisms to address and improve workplace safety by conducting building, electrical, and fire safety assessments for at-risk suppliers in Bangladesh and Pakistan. We also trained selected suppliers on how to improve management systems and workplace dialogue, and created issue-specific guidebooks to enable suppliers to better understand the root causes of these issues and help prevent issues from occurring.
In 2021, we expanded our work with the Sustaining Competitive and Responsible Enterprises (SCORE) program, a lean manufacturing program focused on improving productivity and safe working conditions in small and medium-sized manufacturers, with an emphasis on worker participation as an essential component to strong safety management practices. Through an independent assessment of the program, we found a reduction in health and safety findings and accidents, and increases in productivity and worker satisfaction.
To provide programs to workers in our supply chain, we partner with Swasti, a global nonprofit committed to ensuring access to quality health care for workers in marginalized communities. As of 2021, Swasti had reached over 1,200 workers in Amazon’s supply chain in India, providing critical mental health, health care, and social entitlement support to workers, their families, and their communities. Swasti provides a telecare health counseling program, factory management training on COVID-19 prevention and management, and screening for harmful health conditions, including hypertension and diabetes.