Supply Chain Council of European Union |

Retail eCommerce news from week beginning 24 August –

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Retail and eCommerce highlights this week include: Jesta I.S. and enVista Announce an Alliance to Bring Cloud-Based Omnichannel Solutions to Asia Pacific. INSTANDA and Capco announce new partnership to accelerate digital transformation in the insurance industry. Snaps, the conversational automation platform for eCommerce is now available on Zendesk Support Suite. Mogo Inc. one of Canada’s leading financial technology companies has announced plans to launch a mobile peer-to-peer (P2P) payment solution.

Jesta Inc and enVista form technology partnership

Jesta, an integrated ERP and unified commerce software solutions for wholesalers and omnichannel retailers has announced a partnership with enVista. eVista is a global consulting, technology, automation and managed operations firm, optimising and unifying both physical and digital commerce. The two organisations have combined their strengths to give wholesalers and omnichannel retailers in Asia Pacific an all-in-one stop for business consulting, implementations and end-to-end supply chain technology solutions.

enVista’s enABLE implementation methodology is a four-step approach of assess, build, learn and execute. Jesta will provide technical guidance and infrastructure support to reinforce rapid and successful project implementations without disruption to customer service.

Jesta’s cloud-based Vision Suite is a unified yet modular platform that optimises front/back-end and supply chain operations. This includes trade, product, demand and warehouse management to merchandising, Point of Sale, Order Management and CRM. enVista’s cloud-native Unified Commerce Platform features robust OMS, Dropship, EDI and eCommerce solutions. The partnership gives wholesalers and retailers in APAC the ability to achieve real-time visibility of enterprise inventory and optimize the fulfillment of cross-channel orders like never before.

INSTANDA and Capco partnership to accelerate digital transformation in the insurance industry

INSTANDA and Capco announce a new partnership to accelerate digital transformation in the insurance industry. Partnership comes as insurers respond to competition from challengers and pressures arising from COVID-19

INSTANDA, a customer and policy management platform for the insurance industry, and Capco, the global management and technology consultancy have announced a new partnership that leverages technology and data to further accelerate ongoing digital transformation in insurance.

Increased competition and the impact of COVID-19 have increased demand for technology that enhances customer journeys and mitigates the challenges posed by regulatory change. The success of challenger insurers has demonstrated a significant shift in expectations. Specifically around the desire for integrated products and improved customer experiences. Meanwhile, traditional incumbents are also looking to manage the impact of potential regulatory changes on their existing infrastructure and processes.

The abrupt and profound impacts arising from the pandemic, and the pressures it has placed on the insurance industry and on its IT systems, has prompted firms to explore new platform options when reviewing future technology needs. As they look to update existing policies and introduce new products to market more quickly to meet consumer needs, demand for technology solutions driven by data and collaboration has risen dramatically. The new partnership will see Capco using INSTANDA’s proprietary cloud-based digital insurance software to support its clients’ transformation needs.

Snaps conversational automation platform now available on Zendesk Support Suite

Snaps, a provider of conversational automation for eCommerce has announced enhanced capabilities through integration with Zendesk, Inc. The company also has a new listing on Zendesk’s App Marketplace.

The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions. The solutions can help customers shop for products, get answers to frequently asked questions, look up order status. The application can initiate a conversation in SMS and, if necessary, be seamlessly connected to talk with a live agent. Before being handed off, Snaps’ solution is able to automate the initial steps of a service inquiry. This enables a more efficient experience for both agents and customers.
The Zendesk app marketplace is a one-stop shop for Zendesk customers seeking trusted business applications. The marketplace offers unique business solutions, including ones that extend Zendesk Support Suite Applications.

Mogo to Launch Mobile Peer-to-Peer Payment Solution

Mogo Inc. one of Canada’s leading financial technology companies announced plans to launch a mobile peer-to-peer (P2P) payment solution. The solution enable users to quickly and easily make and share payments with friends and family through Mogo’s mobile app. The Company expects to launch the solution in Q1 2021.

Currently, Canadians rely primarily on Interac e-transfers for peer-to-peer payments. In 2019, there were more than 486 million of these transactions totaling $169 billion. As more aspects of everyday lives go digital, these numbers will continue to grow. These transactions are expected to form a larger part of the almost $10 trillion payments landscape in Canada.

Once launched, Mogo’s peer-to-peer payment solution will be accessible through the Mogo mobile app. Users will be able to quickly link their bank account or debit card and then begin sending and receiving money instantly through the app. Canadians can sign up for a free account through the Mogo app and get access to products.

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