“We deliver so many different types of clinical and nonclinical benefits, and we have dozens of systems providing these services,” Kitts says. “With VA Profile, we can share information and authoritative customer data across all those systems to look and act like a single entity for the customer.”
“If veterans want to update their information, they only have to do it once, and this master data management solution propagates all that data and synchronizes everything, so the veterans don’t have the burden of making 10 different phone calls,” she says.
By applying MDM to drive deeper insights into the supply chain during the pandemic, “it allowed us to make real-time decisions about moving equipment at a time when there was a shortage of equipment, masks and supplies for healthcare workers,” she says.
DIVE DEEPER: How to keep federal supply chains resilient and secure.
FDA, Air Force Turn to MDM to Get Visibility into Data
At the FDA, the Center for Drug Evaluation and Research works to ensure that safe and effective drugs are available. The agency uses Informatica’s Multidomain MDM to manage relevant regulatory data, and to better understand the global drug supply chain.
By reaching across data from formerly disparate systems, MDM “helps us gain increased visibility of the data and optimize data management work processes” in support of an effective global supply chain for needed pharmaceuticals, says Shanthi Vigneshwaran, CDER supervisory operation research analyst.
The Air Force also uses Informatica to support the supply chain. With more than 327,000 active personnel, nearly 5,600 aircraft, and missiles and satellites around the globe, it’s using MDM to track parts and expenditures.
LEARN MORE: Find out how to protect your agency’s supply chains with trusted security partners.
Before applying MDM, according to an Informatica case study, the Air Force lacked visibility into its data. In some cases, it took weeks or months to manually extract needed information from stovepiped systems.
To lower the cost of delivering defense services and gain deeper insights faster, USAF used MDM to integrate 26 discrete source systems and databases. This improved speed and availability of data while introducing new reporting tools and dashboards.
