Supply Chain Council of European Union |

Kuehne + Nagel launches AI-enabled supply chain visibility platform

Logistics firm Kuehne + Nagel has launched its AI-enabled digital road logistics platform to bridge the supply and demand gap of road logistics.

Launched in Singapore, eTrucknow will be designed to bring a faster way for customers to book trucks and an easier way for carriers to unlock business opportunities, according to Kuehne + Nagel.

Piloted in Thailand, eTrucknow is further enhanced and expanded to Singapore. Kuehne + Nagel says shippers get access to a simplified quotation and comparison process for domestic road logistics shipments.

Singapore-Malaysia cross-border road logistics shipments, for example, will also be made available on the platform in the second half of 2020.

Once the shipper provides the shipment details, its AI-enabled engine streamlines and automates the quotation comparison process by validating multiple data points and presents the customer with the most competitive quotation and route.

Real-time visibility, an important concern to customers and carriers, is another key feature of eTrucknow: shippers and carriers will always know where their shipments or drivers are through the platform’s real-time track and trace capabilities.

One-time shippers will receive standard visibility with pro-active service alerts on delivery milestones.  

Furthermore, eTrucknow offers approved carriers the opportunity to convert their empty space or trips into potential revenue via the marketplace platform which provides them with access to a network of shippers requiring road freight services.

“We are pleased that Kuehne + Nagel has launched eTrucknow in Singapore,” said Lee Eng Keat, Senior Vice President, Commercial and Professional Services, Singapore Economic Development Board.

“The development of such platforms is in line with our focus on digital, client-centric innovation within the logistics industry. This will help trucking service providers better position themselves for the post-COVID-19 upturn, and the recovery in demand across the ASEAN region.

“We hope to continue working with Kuehne + Nagel, and other like-minded companies, to develop more digital innovation solutions that increase the sophistication of Singapore’s logistics industry.”

eTrucknow will also be deployed across Malaysia, India, Vietnam, New Zealand and Australia this year. The platform is a further step forward in Kuehne + Nagel’s digital transformation process and initiative to establish a seamless digital customer journey.

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