For our first Spend Matters PRO series in 2020, we’re preparing for the future by understanding recent trends. So we’ll look at last year through the lens of category management. Since Spend Matters’ analysts are essentially category managers for the mega supply market of over 1,000 providers that help buy-side practitioners manage their spend, supplies, services and suppliers, we’ll look back at 2019 trends through both the demand-side lens of practitioners/buyers and the supply-side lens of providers.
In this analysis, we’ll use:
— Findings from our advisory work with procurement practitioners (and supported by primary research)
— Trend analysis of top provider performance taken from our SolutionMap database — from a solution scoring standpoint and also from a customer satisfaction lens
— Observations from our M&A due diligence advisory work from our Nexus service offering
— Solution development activities from the providers in the market
— Insights from service providers in the market who are increasingly themselves developing technology to create hybrid service offerings
Part 1 focused on the practitioner trends of 2019, and Part 2 will review vendor trends in innovation, supplier networks, contingent workforce/services, M&A and other areas where our analyst team has weighed in.
