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Dachser USA introduces dedicated customer solutions desk to guide customers through unprecedented disruption during key holiday shopping season

As the U.S. economy cautiously phases into reopening and the holiday season kicks off, retailers are wondering how to navigate the unprecedented disruption and capacity challenges that are dramatically impacting the supply chain, especially on the west coast. To ensure its customers are receiving a customized approach that meets their specific needs, Dachser USA, a subsidiary of global logistics provider Dachser, has introduced a dedicated customer solutions desk, comprised of seasoned logistics solutions experts.

“This level of disruption is an industry-wide challenge and we anticipate the issues will continue to accelerate throughout the holiday season. Our dedicated customer solutions desk has been launched to minimize the effects of this disruption. The team is in constant contact with customers and is working tirelessly to develop solutions to tackle drayage capacity, transit delays, unloading issues and potential demurrage charges,” said Guido Gries, Managing Director, Dachser Americas.

For many retailers, the fear of supply chain capacity shortages and transit time delays has become a reality. With ocean freight capacity already booking up and landside operational challenges affecting supply chain fluidity, retailers need a fine-tuned yet agile approach to logistics planning to avoid delayed orders and missed deadlines.

“This is a make-or-break time for some of our customers. Capacity issues across the supply chain and last-mile challenges are creating implications that could seriously impact delivery dates. Now more than ever, our customers are looking to us to provide solutions that ensure timely, safe transport in a cost-effective manner. It is essential that cargo swiftly ships to market on time as retailers rely on this short window to generate enough revenue to keep their businesses running smoothly,” said Gries.

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