Supply Chain Council of European Union | Scceu.org
Procurement

Contact Center Outsourcing Market Procurement Intelligence Report Forecasts Spend Growth of Over 30 USD Billion | Size, Share, Trends, Analysis and Forecast | Research Report by Technavio

LONDON–()–The Contact Center Outsourcing Market is poised to experience spend growth of more than 30 USD billion between 2020-2024 at a CAGR of over 5.81%. The report also provides the market impact and new opportunities created due to the COVID-19 pandemic. Request free sample pages

Read the 120-page research report with TOC and LOE on “Contact Center Outsourcing Market – Procurement Intelligence Report, Pricing Outlook in Geographies that include APAC, North America, South America, and MEA, and insights into best practices to optimize procurement spend.”

SpendEdge’s reports now include an in-depth complimentary analysis of the COVID-19 impact on procurement and the latest market data to help your company overcome sourcing challenges. Our Contact Center Outsourcing Market procurement intelligence report offers actionable procurement intelligence insights, sourcing strategies, and action plans to mitigate risks arising out of the current pandemic situation. The insights offered by our reports will help procurement professionals streamline supply chain operations and gain insights into the best procurement practices to mitigate losses.

Information on Latest Trends and Supply Chain Market Information Knowledge centre on COVID-19 impact assessment

Insights into the Market Price Trends

  • Suppliers in this market have moderate bargaining power owing to moderate pressure from substitutes and a moderate level of threat from new entrants.
  • Buyers can benchmark their preferred pricing models for contact center outsourcing Market, Procurement, Management with the wider industry information and identify the cost-saving potential.

Insights to help buyers identify and shortlist the most suitable suppliers for their Contact Center Outsourcing Market requirements. This procurement report answers the following questions:

  • Am I engaging with the right suppliers?
  • Which KPIs should I use to evaluate my incumbent suppliers?
  • Which supplier selection criteria are relevant for?
  • What are the Contact Center Outsourcing Market category essentials in terms of SLAs and RFx?

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Insights into strategies that will help buyers optimize their category management practices. The report answers the following questions:

  • What should be my strategic procurement objectives, activities, and enablers for the Contact Center Outsourcing Market category?
  • What negotiation levers can I pull for cost-saving?
  • What are Contact Center Outsourcing Market procurement best practices I should be promoting in my supply chain?

Some of the top Contact Center Outsourcing Market suppliers enlisted in this report

This Contact Center Outsourcing Market procurement intelligence report has enlisted the top suppliers and their cost structures, SLA terms, best selection criteria, and negotiation strategies.

  • Teleperformance SE
  • SYNNEX Corp.
  • SITEL Worldwide Corp.
  • Sykes Enterprises Inc
  • Atento SA
  • TTEC Holdings Inc.
  • Alorica Inc.
  • Bertelsmann SE & Co. KGaA
  • Webhelp SAS
  • Sutherland Global Services Inc.

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Table of Content

Executive Summary

Market Insights

Category Pricing Insights

Cost-saving Opportunities

Best Practices

Category Ecosystem

Category Management Strategy

Category Management Enablers

Suppliers Selection

Suppliers under Coverage

US Market Insights

Category scope

Appendix

About SpendEdge:

SpendEdge shares your passion for driving sourcing and procurement excellence. We are the preferred procurement market intelligence partner for 120+ Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence reports and solutions. To know more https://www.spendedge.com/request-for-demo

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