Supply Chain organizations that ship to retailers are all too familiar with penalties from Walmart, Amazon and Costco. Now the penalty pandemic is spreading to smaller retailers, carriers and 3PLs through accessorial fees. Delivery penalties these days can add up quickly to have a $100k to $10M impact on net revenue.
This game changer playbook explores best practices of how companies like Ferrero, ABInBev & Ken’s Food have found ways to mitigate penalties, drive faster resolution for OTIF issues, improve customer satisfaction and turn the tables on retailers and logistics partners. Finally hold them accountable and get 1-3% of revenue back.
Three Keys to Resolving Customer Order Issues 10x Faster:
- Proactively Manage Delivery Issues
- Reduce Chargebacks & Penalties
- Clear Accountability with the Right Change Agents
