THE WHAT? AS Watson Group has revealed that its US$400 million investment in supply chain transformation has paid off.
THE DETAILS The retail conglomerate has been building an integrated Online + Offline (O+O) retail supply chain for a decade, investing some US$400 million, and now has a network of close to 90 main warehouses and has transformed its planning and demand forecasting tools, capabilities in real-time inventory and improved its supply chain productivity and capacity.
THE WHY? Malina Ngai, CEO, AS Watson (Asia & Europe), explains, “Supply chain is the backbone for us to deliver seamless O+O customer experience. During the pandemic, we were able to quickly adjust our global operations to handle the surge of online orders through activating fulfilment in over 50 percent, and pick up in almost 100 percent of our 16,000 physical stores network, multiple delivery options with 30-mins delivery being the fastest standard.”
