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AAAE, airports, industry leaders launch consortium on customer trust program to spur recovery

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Aviation industry leaders announced Monday that they have come together to launch the Airport Consortium on Customer Trust (ACT) Program.

Led by the American Association of Airport Executives (AAAE), the ACT Program will speed up the deployment of innovative technology, processes, and standards in airports to protect the health of the public, as well as to instill confidence in passengers when it comes to air travel.

AAAE said the program would bring together the nation’s leading airports, stakeholders, thought leaders, and solution providers to share, evaluate, test, and launch customer-focused solutions in airports, including:
• Designing and configuring terminals and facilities to adapt to COVID-19;
• Developing new revenue generating innovations;
• Implementing health screening, monitoring, and testing processes and technologies;
• Implementing processes and technologies for terminal cleanliness, hygiene, and safety;
• Adding touchless and self-service systems throughout the passenger journey;
• And using airbridges, bubbles, or corridors to promote international travel.

Participating airports include Los Angeles World Airports, Dallas-Fort Worth International Airport, San Antonio International Airport, Toronto Pearson International Airport, Denver International Airport, and Norman Y. Mineta San José International Airport.

“Airports across the country have moved with remarkable speed and creativity to reinvent the travel experience from the very beginning of the pandemic,” AAAE President and CEO Todd Hauptli said. “Led by an impressive group of airport executives, the ACT initiative brings together piloted and tested solutions and approaches that will build upon those efforts to further aid recovery and increase the trust and confidence that travelers have in the nation’s airports.”

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