Another example revolves around “see it/click it/fix it” applications, which are increasingly popular in city and county governments as a one-stop solution for residents to report problems to the city without having to navigate a complex menu of agencies and jurisdictions. Automating the process of handling this data is critical to keeping costs down and speeding up the response of government services.
Moving data from the end-user application to various city and county systems is an immense programming job. However, with an IPaaS toolkit and hub connecting different systems, the application can be deployed without having to dive into different applications managed by different groups or governmental agencies. It’s not entirely programmer-free, but it requires a lot less programming than would be needed to make direct, one-to-one links to every system in a city or county. The results are increased efficiency and near real-time processing.
Yet another example involves sales tax. Most states have marketplace facilitator laws in place that require online merchants above a certain sales threshold — such as Amazon, eBay, Walmart and Etsy — to collect and submit sales tax.
However, states needs to determine how to distribute the taxes collected to every taxable jurisdiction. To do so, they may need to deal with in-house applications, SaaS apps and everything in between, across the entire state. The more this process can be automated, the less money is wasted in overhead. IPaaS technology and tools are excellent candidates, handling ETL (extract/transform/load) operations, making conversions between systems, and even building links to electronic data interchange systems for payment transfers.
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Finding the Right Integration Platform as a Service Vendor
IPaaS products are difficult to compare; therefore, it isn’t easy for government agencies to simply put vendors in a hat and let procurement teams get the best deal on substitutable products. Finding an IPaaS vendor that works for a government agency means spending time up front clearly defining two major questions.
The first is, what is the agency trying to accomplish, and what resources are available? An agency could be helping decision-makers with data-based reports and analysis. Or it could be filling in gaps among applications by keeping information in sync across different platforms. The agency might be trying to implement business rules by linking applications that otherwise might require manual intervention.
Answering that first question and addressing complicating factors of staff expertise, data management, and security and access controls should enable IT leaders to create a picture of what they want an IPaaS solution to do.
The second question is, what type of integration is needed, and which applications and databases are going to be affected? Data elements may be something as vague as photographs or as specific as dates and geographic locations. Yet, transformations may be required, and just as important, IT leaders need to determine which applications are housing the data, and whether they are on-premises or cloud-based apps.
The answers to these questions will quickly help to disqualify IPaaS vendors that don’t have the technology or expertise to meet an agency’s particular requirements.
Once IT leaders can clearly describe what they need to accomplish and where the data is hiding, IPaaS vendors will be in a better position to understand the agency’s requirements and explain whether they can help.
Research on IPaaS can start with traditional sources: Gartner has a magic quadrant, of course, which lists nearly 20 vendors — but seeing that Boomi (a part of Dell) is more up and to the right in Gartner’s magic quadrant system than IBM isn’t all that useful if Boomi can’t solve your particular problem.
The products offered by vendors in the IPaaS space are all over the map. IPaaS vendors also have different levels of experience in various industries and markets, which means that talking to peers at similar agencies and departments will help IT leaders find a vendor that speaks their language.
IPaaS may not be a household term in the state and local IT world, but it offers significant benefits for agencies looking to easily integrate data from multiple applications and sources.
