Operations
We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.
Porto
Our Porto office is located in Portugal’s vibrant second city, known for its history and its creative yet cosy environment. We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you’ll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
The Trade Analyst will answer to the the Head of Supply Chain Monitoring& Optimization and work closely with multiple teams within the business from Delivery Operations; Local Market Teams; Tax; Legal; Finance as well as engage with our key logistics partners on whom we rely for our cross-border operations.
What you will do:
- Manage Duties and Tax (D&T) cost within Operations:
- Sound reporting over the D&T cost at regional, local and route level
- Optimizing the inputs that go into D&T calculation at country and HSC level
- Monitoring and actively managing D&T variances at country level
- Managing the claims process with our logistical partners
- Evolve into the Operations’ subject matter expert on Trade Compliance:
- Act as the Single Point of Contact on end-to-end import and export requirements, coordinating with all internal relevant stakeholders
- Provide recommendations, through research and study, on trade risks and opportunities for new global, regional or local initiatives
- Drive value to the business and to our customers by actively looking for D&T Optimization opportunities:
- Be on top of key regulatory changes across key demand markets
- Maintain positive relationships and challenge local market teams
- Support our mission to plan, design, monitor and optimize our supply chain as a key member of the team:
- Drive value to the business, our customers and partners by keeping an inquisitive and numerical mindset towards all our processes;
- Use your analytical skillset as a member of the team’s analytical pool to identify, optimize and automate our fulfilment projects;
- Own the implementation and delivery of selected optimization projects from the team.
Who you are:
- Management or Engineering academic background valued;
- Work experience of =>2 years in E-commerce, Retail or Logistics Services environment;
- Exposure to Customs Operations, Trade Management/ Trade Compliance functions highly valued, especially within the context of B2C operations;
- Previous experience in internal or external Consulting or PM roles highly valued
- Knowledge of import and export compliance requirements;
- Ability to accurately identify compliance gaps, perform research, and accurately and succinctly communicate findings and recommendations;
- Ability to gather and synthesize inputs across multiple deeply technical teams such as Tax and Legal in the context of optimization projects for cross-border trade;
- Strong analytical background, independent with SQL;
- Knowledge of Python in the context of Data Analysis or Process Automation valued;
- Strong team player with the ability to motivate and influence others and the humility to learn and share knowledge;
- Highly organized with the ability to build, maintain and share a complex and ever-changing base of knowledge which is critical for the business;
- High emotional intelligence – ability to thrive in a very collaborative environment, with cross-functional and cross-cultural teams;
- Highly fluent in English;
This is an opportunity for someone with an entrepreneurial mindset and a desire to shape his/her space in Farfetch within the Operations Department.
