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RIMINI STREET, INC. Management’s Discussion and Analysis of Financial Condition and Results of Operations. (form 10-Q)

CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTS


  This Quarterly Report on Form 10-Q (this "Report") includes forward-looking
statements. All statements other than statements of historical facts contained
in this Report, including statements regarding our future results of operations
and financial position, business strategy and plans, and our objectives for
future operations, are forward-looking statements. The words "anticipate,"
"believe," "continue," "could," "estimate," "expect," "intend," "may," "might,"
"plan," "possible," "potential," "predict," "project," "should," "will," "would"
and similar expressions that convey uncertainty of future events or outcomes are
intended to identify forward-looking statements, but the absence of these words
does not mean that a statement is not forward-looking. Forward-looking
statements include, but are not limited to, information concerning:

•the duration of and economic, operational and financial impacts on our business
of the COVID-19 pandemic, as well as the actions taken by governmental
authorities, clients or others in response to the pandemic;
•the evolution of the enterprise software management and support landscape
facing our clients and prospects;
•our ability to educate the market regarding the advantages of our enterprise
software management and support services and products;
•estimates of our total addressable market;
•expectations of client savings;
•the occurrence of catastrophic events, including terrorism and geopolitical
actions specific to an international region, that may disrupt our business or
that of our current and prospective clients;
•our ability to maintain an adequate rate of revenue growth;
•our ability to maintain sufficient cash flow and capital;
•the impact of our Credit Facility's debt service obligations and financial and
operational covenants on our business and related interest rate risk;
•our business plan and our ability to effectively manage our growth and
associated investments;
•the impact of any recessionary economic trends, including inflation, rising
interest rates and changes in foreign exchange rates;
•beliefs and objectives for future operations;
•our ability to expand our leadership position in independent enterprise
software support and sell our application management services ("AMS");
•our ability to attract and retain clients and our ability to further penetrate
our existing client base;
•our ability to maintain our competitive technological advantages against new
entrants in our industry;
•our ability to timely and effectively scale and adapt our existing technology;
•our ability to innovate new products and bring them to market in a timely
manner;
•our ability to maintain, protect, and enhance our brand and intellectual
property;
•our ability to capitalize on changing market conditions including a market
shift to hybrid and cloud/SaaS offerings for information technology environments
and retirement of certain software releases by software vendors;
•our ability to develop strategic partnerships;
•benefits associated with the use of our services;
•our ability to expand internationally;
•our need and ability to raise equity or debt financing on favorable terms and
our ability to generate cash flows from operations to help fund increased
investment in our growth initiatives;
•the effects of increased competition in our market and our ability to compete
effectively;
•our intentions with respect to our pricing model;
•cost of revenue, including changes in costs associated with production and
client support;
•changes in laws or regulations, including tax laws or unfavorable outcomes of
tax positions we take, or a failure by us to establish adequate reserves for tax
events;
•our ability to maintain our good standing with the United States and
international governments and capture new contracts;
•costs associated with defending intellectual property infringement and other
claims, such as those claims discussed under "Legal Proceedings" in Part II,
Item 1 of this Report and our expectations with respect to such litigation;
•our expectations concerning relationships with third parties, including channel
partners and logistics providers;
•economic and industry trends or trend analysis;
•our ability to prevent unauthorized access to our information technology
systems and other cybersecurity threats, protect the confidential information of
our employees and clients and comply with privacy and data protection
regulations;
•the amount and timing of repurchases, if any, under our stock repurchase
program and our ability to enhance stockholder value through such program;
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•the attraction and retention of qualified employees and key personnel;
•future acquisitions of or investments in complementary companies, products,
subscriptions or technologies;
•uncertainty from the discontinuance of LIBOR and transition to other interest
rate benchmarks;
•the effects of seasonal trends on our results of operations, including the
contract renewal cycles for vendor-supplied software support and managed
services;
•our ability to maintain an effective system of internal control over financial
reporting and our ability to remediate any identified material weaknesses in our
internal controls; and
•other risks and uncertainties, including those discussed under "Risk Factors"
in Part II, Item 1A of this Report.

  We have based these forward-looking statements largely on our current
expectations and projections about future events and financial trends that we
believe may affect our financial condition, results of operations, business
strategy, short-term and long-term business operations and objectives, and
financial needs. These forward-looking statements are subject to a number of
risks, uncertainties and assumptions, including those referred to under "Risk
Factors" in Part II, Item 1A of this Report. Moreover, we operate in very
competitive and rapidly changing markets. New risks emerge from time to time. It
is not possible for our management to predict all risks, nor can we assess the
impact of all factors on our business or the extent to which any factor, or
combination of factors, may cause actual results to differ materially from those
contained in any forward-looking statements we may make. In light of these
risks, uncertainties and assumptions, the forward-looking events and
circumstances discussed in this Report may not occur and actual results could
differ materially and adversely from those anticipated or implied in the
forward-looking statements.

  You should not rely upon forward-looking statements as predictions of future
events. Although we believe that the expectations reflected in the
forward-looking statements are reasonable, we cannot guarantee that the future
results, levels of activity, performance or events and circumstances reflected
in the forward-looking statements will be achieved or occur. Moreover, neither
we nor any other person assumes responsibility for the accuracy and completeness
of the forward-looking statements. The forward-looking statements in this Report
are made as of the date of the filing, and except as required by law, we
disclaim and do not undertake any obligation to update or revise publicly any
forward-looking statements in this Report. You should read this Report and the
documents that we reference in this Report and have filed with the SEC as
exhibits with the understanding that our actual future results, levels of
activity and performance, as well as other events and circumstances, may be
materially different from what we expect.

Overview


  The following discussion and analysis of our financial condition and results
of operations should be read in conjunction with the Unaudited Condensed
Consolidated Financial Statements and the related notes to those statements
included in Part I, Item 1 of this Report, and our audited Consolidated
Financial Statements for the year ended December 31, 2021, included in Part II,
Item 8 of our 2021 Form 10-K.

  Certain figures, such as interest rates and other percentages included in this
section have been rounded for ease of presentation. Percentage figures included
in this section have not in all cases been calculated based on such rounded
figures but on the basis of such amounts prior to rounding. For this reason,
percentage amounts in this section may vary slightly from those obtained by
performing the same calculations using the figures in our Unaudited Condensed
Consolidated Financial Statements or in the associated text. Certain other
amounts that appear in this section may similarly not sum due to rounding.

We were incorporated as Rimini Street, Inc. ("RSI") in the state of Nevada in
September 2005. In May 2017, RSI entered into an Agreement and Plan of Merger
(the "Merger Agreement") with GP Investments Acquisition Corp. ("GPIA"), a
publicly-held special purpose acquisition company incorporated in the Cayman
Islands and formed for the purpose of effecting a business combination with one
or more businesses. Substantially all of GPIA's assets consisted of cash and
cash equivalents. The Merger Agreement was approved by the respective
shareholders of RSI and GPIA in October 2017, and closing occurred on
October 10, 2017, resulting in (i) the merger of a wholly-owned subsidiary of
GPIA with and into RSI, with RSI as the surviving corporation, after which (ii)
RSI merged with and into GPIA, with GPIA as the surviving corporation. Prior to
consummation of the mergers, GPIA domesticated as a Delaware corporation (the
"Delaware Domestication"). Immediately after the Delaware Domestication and the
consummation of the second merger, GPIA was renamed "Rimini Street, Inc."
(referred to herein as the Company, as distinguished from RSI with the same
legal name).

  We are a global provider of enterprise software management and support
products and services, and the leading independent software support provider for
Oracle and SAP products, based on both the number of active clients supported
and recognition by industry analyst firms. We founded our company to disrupt and
redefine the enterprise software support market by developing and delivering
innovative new products and services that fill a then unmet need in the market.
We believe we
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have achieved and sustained our leadership position in independent enterprise
software support by delivering on our mission to provide extraordinary
technology solutions that achieve each client’s strategic, operational, and
financial goals.


In July 2022, we announced the global availability of Rimini Protect™, our
innovative suite of security solutions providing "zero-day" proactive security
protection for Oracle and SAP environments, including applications, middleware
and databases. We believe the suite of offerings in our Rimini Protect™ security
solutions provide a faster and more comprehensive layer of security surrounding
enterprise IT infrastructure and applications than traditional, dated software
vendor patching models by using active security controls that monitor activities
in real-time to identify malicious actions and proactively block processes that
attempt to exploit known and new "zero-day" vulnerabilities.

In September 2020, we announced the global availability of our award-winning,
mission-critical, 24x7x365 support, application management, security and
migration services beyond proprietary databases to leading open source database
platforms, including MySQL, MariaDB, PostgreSQL and MongoDB.

In November 2019, we announced the global availability of our Application
Management Services ("AMS") for Oracle, which includes coverage for Oracle
Database, Middleware and a wide range of Oracle applications including
E-Business Suite, JD Edwards, PeopleSoft and Siebel. In addition to leveraging
our support services for Oracle that replaces expensive and less robust software
vendor annual support with a more responsive and comprehensive support offering,
our clients can now have us manage their Oracle systems day-to-day with an
integrated application management and support service provided by a single
trusted vendor. As an integrated service, we believe we can provide clients a
better model, better people, and better outcomes with higher satisfaction and
significant savings of time, labor and money. The AMS for Oracle includes system
administration, operational support, health monitoring and enhancement support.

In August 2019, we announced plans to globally offer AMS for SAP enterprise
software, expanding the scope of support services we offer clients globally.
This AMS service is in addition to our traditional enterprise Support Services.
We are already providing this new SAP AMS service to clients in North and South
America. The service includes system administration and SAP Basis support,
system health monitoring with proactive analysis, preventative system
recommendations and event detection; and enhancement support for complex SAP
software landscapes.

In 2018 we announced support for Software as a Service ("SaaS") solutions
beginning with Salesforce products. As a partner of Salesforce, we provide our
award-winning service and support for custom code, release updates and
application integrations in addition to ongoing administrative, configuration
and enhancement of Salesforce's industry leading cloud solutions. We also
provide support to clients for additional SaaS solutions that we will formally
announce in the future. By providing support for SaaS as well as traditionally
licensed enterprise software, Rimini Street unifies support for its clients
across applications and software delivery models from one trusted provider,
creating efficiencies and savings, simplifying support processes and enabling
improved support outcomes.

  Enterprise software support products and services is one of the largest
categories of overall global information technology ("IT") spending. We believe
core enterprise resource planning (ERP), client relationship management (CRM),
product lifecycle management (PLM) and technology software platforms have become
increasingly important in the operation of mission-critical business processes
over the last 30 years, and also that the costs associated with failure,
downtime, security exposure and maintaining the tax, legal and regulatory
compliance of these core software systems have also increased. As a result, we
believe that licensees often view software support as a mandatory cost of doing
business, resulting in recurring and highly profitable revenue streams for
enterprise software vendors. For example, for fiscal year 2021, SAP reported
that support revenue represented approximately 41% of its total revenue. For
fiscal year 2022, Oracle reported a margin of 83% for cloud services and license
support.

We believe that software vendor support is an increasingly costly model that has
not evolved to offer licensees the responsiveness, quality, breadth of
capabilities or value needed to meet the needs of licensees. Organizations are
under increasing pressure to reduce their IT costs while also delivering
improved business performance through the adoption and integration of emerging
technologies, such as mobile, virtualization, internet of things ("IoT") and
cloud computing. Today, however, the majority of IT budgets are spent operating
and maintaining existing infrastructure and systems, in part as a result of
software vendor policies and support models that are designed to benefit the
vendor and force organizations to follow a vendor-dictated roadmap. As a result,
we believe organizations are increasingly seeking ways to create competitive
advantage and growth by redirecting budgets from expensive maintenance programs
and costs to new technology investments that provide greater strategic value. We
believe our software products and services help clients achieve these objectives
by reducing the total cost of support.

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We believe that AMS for enterprise software is a large market with significant
unmet needs in client satisfaction and value. Traditional AMS providers compete
on price, but the traditional AMS model is broken with a focus on a "land and
expand" model based on initial cheaper, less-skilled workers but higher costs
over time and frequently poor client satisfaction or degradation in service over
time. Providers usually contract for lower-cost services with a goal to grow
revenue through scope creep by adding hours to open tickets or selling new
project work. These lower-cost AMS support models sound cost-effective, but
their contractual structures can both enable and incent traditional AMS
providers to maximize their own revenue at the expense of their clients by
"addressing" issues (sometimes neither quickly nor efficiently), but not
necessarily resolving them or their root causes. In addition, traditional AMS
offerings are disparate and separate from software vendor support, with inherent
inefficiencies and gaps that further limit responsiveness, root cause analysis
and business value.

We believe organizations are realizing the value of an integrated, expert-led
Support and AMS offering that eliminates inefficiencies, realizes joint value
from the resolution of root causes that reduce issue volumes over time, and
improves client satisfaction. Through our solution offerings, Rimini Street
provides expert, ultra-responsive support and AMS, functioning as an extension
of IT teams, with engineers available 24x7x365 around the globe for all AMS and
enterprise software projects, and to fill skill gaps or help with rightsizing
enterprise teams. Rimini Street teams deliver a wide variety of desired outcomes
for a broad range of use cases such as supporting entire enterprise software
systems, reducing costs, clearing backlogs, or facilitating the redeployment of
IT teams for more strategic initiatives.

  As of June 30, 2022, we employed over 1,830 professionals and supported over
2,900 active clients globally, including 71 Fortune 500 companies and 16 Fortune
Global 100 companies across a broad range of industries. We define an active
client as a distinct entity, such as a company, an educational or government
institution, or a business unit of a company that purchases our services to
support a specific product. For example, we count as two separate active client
instances in circumstances where we provide support for two different products
to the same entity.

  Our subscription-based revenue provides a strong foundation for, and
visibility into, future period results. For the three months ended June 30, 2022
and 2021, we generated revenue of $101.2 million and $91.6 million,
respectively, representing an increase of 10%. During the three months ended
June 30, 2022, we had net income of $0.1 million, and as of June 30, 2022, we
had an accumulated deficit of $222.6 million. Approximately 53% and 54% of our
revenue was generated in the United States for the three months ended June 30,
2022 and 2021, respectively. Approximately 47% and 46% of our revenue was
generated in foreign jurisdictions for the three months ended June 30, 2022 and
2021, respectively.

Since our inception, we have financed our operations through cash collected
from clients and net proceeds from equity financings and borrowings.

Impact of the COVID-19 Pandemic and Current Economic Conditions


Near the end of the first quarter of 2020, the emergence of the COVID-19
pandemic created rapidly evolving and unpredictable impacts on global society,
economies, financial markets and business practices. These rapidly evolving and
unpredictable impacts continue as virus variants have resulted in additional
outbreaks during fiscal year 2021 and 2022 to date. In response to the COVID-19
pandemic, federal and state governments implemented multiple measures aiming to
contain the spread of the virus, including social distancing, travel
restrictions, border closures, quarantine guidance following travel to certain
jurisdictions, limitations on public gatherings and continued closures of
certain non-essential businesses, vaccination mandates or requirements for
businesses to confirm employees' vaccination status, and other restrictions.
While many of the governmental restrictions implemented to contain the COVID-19
pandemic have been fully lifted as of the date of this filing, there can be no
assurances that additional restrictions will not be implemented again in the
future. We have implemented business continuity measures and will continue to
respond to the COVID-19 pandemic as circumstances dictate while continuing to
prioritize employee and community health and safety. We have reopened our
offices located in the United States to verified vaccinated employees and guests
and we have begun permitting travel and in-person marketing, sales and employee
appreciation events in accordance with applicable regional guidance.

As a result of certain measures that we have taken in response to the COVID-19
pandemic since its inception, we have realized reduced costs of travel,
reductions in costs resulting from cancelling certain in-person marketing
events, reductions in office operating costs and potential rent abatement
related to office closures around the world. As many of the governmental
restrictions implemented to contain the COVID-19 pandemic have been fully
lifted, we expect that our travel and entertainment costs will continue to
increase. However, there can be no assurances that additional restrictions will
not be implemented again in the future, which we would expect to decrease travel
and entertainment costs. While some of our offices have re-opened to verified
vaccinated employees and guests, our offices will not fully re-open until local
authorities permit us to, and our own criteria and conditions to ensure employee
health and safety are satisfied. We continue to expect to offset some of these
reduced
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costs with accelerated investments including implementing virtual sales and
other marketing programs, special compensation bonuses for lower-paid employees
and special compensation bonuses for employees who have tested positive for
COVID-19, which bonuses have been paid from 2020 through the six months ended
June 30, 2022. The cost of these special bonuses were more than offset by the
cost reductions relating to travel and in-person marketing event fees and
expenses described above.

The COVID-19 pandemic had no significant net impact on our revenue or results of
operations during the three months and six months ended June 30, 2022, and we
continued to deliver uninterrupted and critical support services to our clients
during this period. Our ability to utilize our secure remote-connectivity global
infrastructure promotes the safety of our employees while abiding by the
restrictions currently in place where they are located throughout the world.

However, the COVID-19 pandemic has impacted business markets worldwide, leading
to global supply chain interruptions and capital markets disruptions, primarily
due to the uncertainty relating to the continued effects and duration of the
pandemic. As a result, we have experienced some clients not renewing our
services as their businesses have been adversely impacted during the pandemic
and the resulting global economic uncertainty. In addition, the Russian invasion
of Ukraine in early fiscal 2022 has led to further economic disruption. While we
do not operate in Russia or the Ukraine, the conflict, together with fiscal and
monetary policy adopted during the pandemic, has increased inflationary cost
pressures, negatively impacting the global economy. In response to concerns over
inflation risk, the U.S. Federal Reserve began to raise interest rates in March
2022 and we expect additional rate increases. Despite these macroeconomic and
geopolitical pressures, we expect to continue to be able to market, sell and
provide our current and future products and services to clients globally. We
also expect to continue investing in the development and improvement of new and
existing products and services to address client needs. Further, although our
operations are influenced by general economic conditions, we do not believe that
inflation had a significant net impact on our revenue or results of operations
during the three months and six months ended June 30, 2022.

The extent to which the COVID-19 pandemic, rising inflation, interest rate
increases and continuing global economic and geopolitical uncertainty impact our
business going forward, however, will depend on numerous evolving factors we
cannot reliably predict, including the duration and scope of the pandemic;
governmental and business actions in response to the pandemic and increasing
global economic uncertainty, including the possibility of recession or financial
market instability. These factors may adversely impact consumer, business, and
government spending on technology as well as our clients' ability to pay for our
services on an ongoing basis. This uncertainty also affects management's
accounting estimates and assumptions, which could result in greater variability
in a variety of areas that depend on these estimates and assumptions, including
receivables and forward-looking guidance. As such, the effects of the COVID-19
pandemic, rising inflation, interest rate increases and other negative impacts
on the global economy may not be fully reflected in our financial results until
future periods. Refer to "Risk Factors" (Part II, Item 1A of this Report) for a
discussion of these factors and other risks.

On March 27, 2020, the CARES Act was signed into law in the United States to
address the economic impact of the COVID-19 pandemic. We elected to defer
payroll tax payments, which totaled $3.2 million, as permitted by the CARES Act
(such deferred payroll taxes are due in two installments: 50% by December 31,
2021 and 50% by December 31, 2022). We paid $1.6 million in December 2021 and
expect to pay the remaining amount by December 31, 2022, as required under the
CARES Act. We continue to monitor any effects that may result from the CARES Act
and other similar legislation or actions in geographies in which our business
operates.

Recent Developments

On May 28, 2022, the Board of Directors authorized an increase to our previously
announced Common Stock repurchase program to increase the value of the
securities that could be acquired by us from up to $15.0 million over two years
to up to $50.0 million over the next four years, subject to compliance with our
Credit Facility, provided that all other applicable conditions and legal
requirements are satisfied.

On February 27, 2022, the Board of Directors approved the adoption of a stock
repurchase program to acquire up to $15.0 million of our Common Stock both on
the open market and in privately negotiated transactions, including through Rule
10b5-1 plans, through March 4, 2024, subject to compliance with our Credit
Facility, which was amended effective January 14, 2022 to increase the aggregate
value of the shares of Common Stock that could be acquired by us to no greater
than $15.0 million during the term of the Credit Facility, provided that all
other applicable conditions and legal requirements are satisfied.

During the three months ended June 30, 2022, we acquired 0.1 million shares of
Common Stock on the open market at a cost of $0.5 million. For the six months
ended June 30, 2022, we acquired an aggregate 0.7 million shares of Common Stock
on the open market at a total cost of $3.7 million. Upon completion of all
repurchase transactions, the associated shares of Common Stock were retired.
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Reference is made to Note 9 to our Unaudited Condensed Consolidated Financial
Statements included in Part I, Item 1 of this Report for a discussion of recent
developments in our litigation with Oracle.

Key Business Metrics

Number of clients


  Since we founded our company, we have made the expansion of our client base a
priority. We believe that our ability to expand our client base is an indicator
of the growth of our business, the success of our sales and marketing
activities, and the value that our services bring to our clients. We define an
active client as a distinct entity, such as a company, an educational or
government institution, or a business unit of a company that purchases our
services to support a specific product. For example, we count as two separate
active clients when support for two different products is being provided to the
same entity. As of June 30, 2022 and 2021, we had over 2,900 and 2,640 active
clients, respectively.

  We define a unique client as a distinct entity, such as a company, an
educational or government institution or a subsidiary, division or business unit
of a company that purchases one or more of our products or services. We count as
two separate unique clients when two separate subsidiaries, divisions or
business units of an entity purchase our products or services. As of June 30,
2022 and 2021, we had 1,470 and 1,380 unique clients, respectively.

  The increases in both our active and unique client counts have been almost
exclusively from new unique clients and not from sales of new products and
services to existing unique clients. However, as noted previously, we intend to
focus future growth on both new and existing clients. We believe that the growth
in our number of clients is an indication of the increased adoption of our
enterprise software products and services.

Annualized recurring revenue


  We recognize subscription revenue on a daily basis. We define annualized
recurring revenue as the amount of subscription revenue recognized during a
quarter and multiplied by four. This gives us an indication of the revenue that
can be earned in the following 12-month period from our existing client base
assuming no cancellations or price changes occur during that period.
Subscription revenue excludes any non-recurring revenue, which has been
insignificant to date.

  Our annualized recurring revenue was $397 million and $362 million as of June
30, 2022 and 2021, respectively. We believe the sequential increase in
annualized recurring revenue demonstrates a growing client base, which is an
indicator of stability in future subscription revenue.

Revenue retention rate


  A key part of our business model is the recurring nature of our revenue. As a
result, it is important that we retain clients after the completion of the
non-cancellable portion of the support period. We believe that our revenue
retention rate provides insight into the quality of our products and services
and the value that our products and services provide our clients.

  We define revenue retention rate as the actual subscription revenue
(dollar-based) recognized in a 12-month period from clients that existed on the
day prior to the start of the 12-month period divided by our annualized
recurring revenue as of the day prior to the start of the 12-month period. Our
revenue retention rate was 95% and 94% for the 12 months ended June 30, 2022 and
2021, respectively.

Gross profit margin

  We derive revenue through the provision of our enterprise software products
and services. All the costs incurred in providing these products and services
are recognized as part of the cost of revenue. The cost of revenue includes all
direct product line expenses, as well as the expenses incurred by our shared
services organization which supports all product lines.

  We define gross profit as the difference between revenue and the costs
incurred in providing the software products and services. Gross profit margin is
the ratio of gross profit divided by revenue. Our gross profit margin was
approximately 63.1% and 62.2% for the three months ended June 30, 2022 and 2021,
respectively. We believe the gross profit margin provides an indication of how
efficiently and effectively we are operating our business and serving our
clients.

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Results of Operations

Comparison of Three Months Ended June 30, 2022 and 2021

Our consolidated statements of operations for the three months ended June 30,
2022
and 2021, are presented below (in thousands):

                                                     Three Months Ended
                                                          June 30,                              Variance
                                                   2022              2021             Amount              Percent
Revenue                                        $ 101,200          $ 91,614          $  9,586               10.5%
Cost of revenue:
Employee compensation and benefits                25,472            24,689               783               3.2%
Engineering consulting costs                       5,423             4,280             1,143               26.7%
Administrative allocations (1)                     3,962             3,718               244               6.6%
All other costs                                    2,487             1,908               579               30.3%
Total cost of revenue                             37,344            34,595             2,749               7.9%
Gross profit                                      63,856            57,019             6,837               12.0%
      Gross margin                                  63.1  %           62.2  %
Operating expenses:
Sales and marketing                               36,205            33,157             3,048               9.2%
General and administrative                        18,862            16,494             2,368               14.4%
Litigation costs and related recoveries, net       3,101             2,786               315               11.3%
Total operating expenses                          58,168            52,437             5,731               10.9%
Operating income                                   5,688             4,582             1,106               24.1%
Non-operating income and (expenses):
Interest expense                                    (999)              (38)             (961)            2,528.9%
Gain on change in fair value of redeemable
warrants                                               -             3,698            (3,698)            (100.0)%
Other income (expenses), net                      (1,577)             (496)           (1,081)             217.9%
Income before income taxes                         3,112             7,746            (4,634)             (59.8)%
Income tax expense                                (3,002)             (939)           (2,063)             219.7%
Net income                                     $     110          $  6,807          $ (6,697)             (98.4)%





(1)Includes the portion of costs for IT, security services and facilities costs
that are allocated to cost of revenue. In our Unaudited Condensed Consolidated
Financial Statements, the total of such costs is allocated between cost of
revenue, sales and marketing, and general and administrative expenses, based
primarily on relative headcount, except for facilities which is based on
occupancy.

  Revenue. Revenue increased from $91.6 million for the three months ended June
30, 2021 to $101.2 million for the three months ended June 30, 2022, an increase
of $9.6 million or 10%. The increase was driven by an 8% increase in the average
number of unique clients from 1,369 for the three months ended June 30, 2021 to
1,474 for the three months ended June 30, 2022. On a geographic basis, United
States revenue grew from $49.6 million for the three months ended June 30, 2021
to $53.9 million for the three months ended June 30, 2022, an increase of $4.3
million or 9%. Our international revenue grew from $42.1 million for the three
months ended June 30, 2021 to $47.3 million for the three months ended June 30,
2022, an increase of $5.2 million or 12%.

  Cost of revenue. Cost of revenue increased from $34.6 million for the three
months ended June 30, 2021 to $37.3 million for the three months ended June 30,
2022, an increase of $2.7 million or 8%. The key drivers related to the cost of
revenue increase were a $1.1 million in engineering consulting costs, a $0.8
million increase in employee compensation costs and a $0.8 million increase in
administrative allocations and all other costs. The compensation cost increase
was attributable to an increase of 19% in the average number of employees
required to support our revenue growth.

As discussed in Note 9 to our Unaudited Condensed Consolidated Financial
Statements included in Part 1, Item 1 of this Report, following post-trial
motions, the District Court entered a permanent injunction prohibiting us from
using certain

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processes, including processes adjudicated as infringing at trial, that we
ceased using no later than July 2014, which we subsequently appealed to the
Court of Appeals. In August 2019, the Court of Appeals affirmed the permanent
injunction issued by the District Court, while also correcting certain legal
errors that narrowed the scope of the injunction. As a result of the injunction,
we have incurred and expect to incur additional expenses in the range of 1% to
2% of revenue for additional labor costs because, as drafted, the injunction
contains language that could be read to cover some current support practices
(Process 2.0) that are being litigated in the "Rimini II" lawsuit and that have
not been found to be infringing.

  Gross profit. Gross profit increased from $57.0 million for the three months
ended June 30, 2021 compared to $63.9 million for the three months ended June
30, 2022, an increase of $6.8 million or 12%. Gross profit margin for the three
months ended June 30, 2021 was 62.2% compared to 63.1% for the three months
ended June 30, 2022. For the three months ended June 30, 2022, the total cost of
revenue increased by 8% compared to an increase in revenue of 10% for the three
months ended June 30, 2022. As a result, our gross profit margin improved by 90
basis points period over period.

  Sales and marketing expenses. As a percentage of our revenue, sales and
marketing expenses were essentially flat at 36% for both the three months ended
June 30, 2022 and 2021. In dollar terms, sales and marketing expenses increased
from $33.2 million for the three months ended June 30, 2021 to $36.2 million for
the three months ended June 30, 2022, an increase of $3.0 million or 9%. This
increase was primarily due to (i) an increase in employee compensation and
benefits of $1.4 million, (ii) an increase in travel and entertainment costs of
$1.6 million and (iii) an increase in administrative allocations and all other
costs of $0.6 million. These increases were offset, in part, by a decrease in
marketing promotional expenses and trade show expenses of $0.6 million. We will
continue to accelerate our future revenue growth by investing in more resources.

  The $1.4 million increase in sales and marketing expense attributable to
employee compensation and benefits for the three months ended June 30, 2022, was
primarily due to an increase in salaries, wages, commissions and benefit costs
of $1.7 million resulting primarily from an increase in commissions. These
increases were offset, in part, by lower bonuses and other benefits of
$0.3 million for the three months ended June 30, 2022.

  General and administrative expenses. General and administrative expenses
increased from $16.5 million for the three months ended June 30, 2021 to $18.9
million for the three months ended June 30, 2022, an increase of $2.4 million or
14%. This increase was comprised of several items, which included (i) increased
costs in salaries, wages and benefits of $1.3 million as the average number of
employees increased by 23%, (ii) an increase of our computer software and
license costs of $0.9 million and (iii) an increase in travel and entertainment
expenses of $0.5 million for the three months ended June 30, 2022. These
unfavorable variances were offset, in part, by favorable variance due to an
increase in administrative allocations of $0.3 million.

Looking forward on a quarter-over-quarter basis, we are monitoring the demand
for our services in light of any potential future lingering impacts of the
COVID-19 pandemic and the current global economic conditions and will adjust our
expenditures accordingly. However, we expect to incur higher expenses associated
with supporting the growth of our business, both in terms of size and
geographical diversity, and to meet the increased compliance requirements
associated with no longer being classified as an "emerging growth company" or
"smaller reporting company" for purposes of SEC reporting. Our company costs
that are expected to increase in the future include costs relating to additional
information systems costs, costs for additional personnel in our accounting,
human resources, IT and legal functions, SEC and Nasdaq fees, and incremental
professional, legal, audit and insurance costs. As a result, not taking into
account temporary reductions in certain expenses resulting from the COVID-19
pandemic, we expect our general and administrative expenses related to public
company costs will continue to increase in future periods.

Litigation costs, net of related insurance recoveries. Litigation costs, net
of related insurance recoveries, consist of the following (in thousands):


                                                       Three Months Ended
                                                            June 30,
                                                        2022            2021        Change
Professional fees and other costs of litigation   $    3,193          $ 2,786      $  407
Insurance costs and recoveries, net                      (92)               

– (92)
Litigation costs and related recoveries, net $ 3,101 $ 2,786 $ 315




  Professional fees and other costs associated with litigation increased from
$2.8 million for the three months ended June 30, 2021 to $3.2 million for the
three months ended June 30, 2022, an increase of $0.4 million. This increase was
primarily due to timing of the costs associated with the upcoming October 31,
2022 trial related to Rimini II. Based on the trial calendar being set, we
anticipate that our litigation related expenses will exceed $20 million for
2022.
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Insurance costs and related recoveries, net increased from no activity for the
three months ended June 30, 2021 to a net benefit of $0.1 million for the three
months ended June 30, 2022. For the three months ended June 30, 2022, we
received insurance proceeds of $0.1 million related to our litigation costs
incurred. We are self-insured for any costs related to any current or future
intellectual property litigation. We currently believe our cash on hand,
accounts receivable and contractually committed backlog provides us with
sufficient liquidity to cover our ongoing attorneys' fees and related costs,
such as travel, hotels and consultants, associated with ongoing litigation,
including Rimini II.

  Interest expense. Interest expense increased from $38 thousand for the three
months ended June 30, 2021 to $1.0 million for the three months ended June 30,
2022, an increase of $1.0 million. Interest expense increased primarily due to
us entering into a five-year Credit Facility for $90 million on July 20, 2021.
In addition, we incurred $0.1 million of interest costs related to payments
associated with our interest rate swap, which was entered into on May 18, 2022.

Gain on change in fair value of redeemable warrants. Gain on change in fair
value of redeemable warrants amounted to a gain of $3.7 million for the three
months ended June 30, 2021 as the fair value per warrant changed from $1.12 per
warrant as of March 31, 2021 to $0.51 per warrant as of June 30, 2021. On
October 29, 2021, the GP Sponsor Private Placement Warrants were sold by the
original holder to unaffiliated parties. As a result, the GP Sponsor Private
Placement Warrants were determined to be no longer treated as a liability.
Hence, there is no longer any mark to market activity recorded for each period
related to these warrants.

  Other income (expenses), net. Other income (expenses), net is primarily
comprised of interest income, foreign exchange gains and losses, and other
non-operating income and expenses. For the three months ended June 30, 2022, net
other expenses of approximately $1.6 million was comprised primarily of foreign
exchange losses of approximately $1.4 million. For the three months ended June
30, 2022, we experienced a significant change in foreign currency exchange rates
as the U.S. dollar strengthened against the majority of foreign currencies where
our foreign entities operate. These transactions are designated in foreign
currencies and impacted us unfavorably during the three months ended June 30,
2022. For the three months ended June 30, 2021, net other expense of
$0.5 million was also comprised primarily of foreign exchange gains of
approximately $0.4 million.

  Income tax expense. We had income tax expense of $0.9 million for the three
months ended June 30, 2021 compared to $3.0 million for the three months ended
June 30, 2022. At the end of fiscal year 2021, we determined that it was more
likely than not that we could benefit from our deferred tax assets based on all
of the available evidence, resulting in a significant reduction in our valuation
allowance. For the three months ended June 30, 2022, our United States
operations were subject to income taxes, which is the primary reason for the
increase in income tax expense. For the three months ended June 30, 2021, our
income taxes were primarily attributable to income taxes on our foreign
operations and foreign withholding taxes.

Comparison of Six Months Ended June 30, 2022 and 2021

Our consolidated statements of operations for the six months ended June 30, 2022
and 2021, are presented below (in thousands):

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                                                            Six Months Ended June 30,                        Variance
                                                             2022                  2021             Amount             Percent
Revenue                                                $      199,110          $ 179,509          $ 19,601              10.9%
Cost of revenue:
 Employee compensation and benefits                            52,068             48,349             3,719              7.7%
 Engineering consulting costs                                  10,145              9,015             1,130              12.5%
 Administrative allocations (1)                                 7,723              7,308               415              5.7%
 All other costs                                                4,615              3,759               856              22.8%
Total cost of revenue                                          74,551             68,431             6,120              8.9%
      Gross profit                                            124,559            111,078            13,481              12.1%
      Gross margin                                           62.6%                61.9%
Operating expenses:
 Sales and marketing                                           67,905             63,540             4,365              6.9%
 General and administrative                                    38,813             33,097             5,716              17.3%
 Impairment charges related to right of use assets                  -                393              (393)           (100.0)%
 Litigation costs and related recoveries, net                   6,211              7,549            (1,338)            (17.7)%
Total operating expenses                                      112,929            104,579             8,350              8.0%
Operating income                                               11,630              6,499             5,131              79.0%

Non-operating income and (expenses):

 Interest expense                                              (1,807)               (85)           (1,722)            2025.9%
 Loss on change in fair value of redeemable warrants                -               (970)              970            (100.0)%
 Other income (expenses), net                                  (1,368)               276            (1,644)           (595.7)%
Income before income taxes                                      8,455              5,720             2,735              47.8%
Income tax expense                                             (5,258)            (2,489)           (2,769)            111.2%
  Net income                                           $        3,197          $   3,231          $    (34)            (1.1)%



(1)Includes the portion of costs for IT, security services and facilities costs
that are allocated to cost of revenue. In our Unaudited Condensed Consolidated
Financial Statements, the total of such costs is allocated between cost of
revenue, sales and marketing, and general and administrative expenses, based
primarily on relative headcount, except for facilities which is based on
occupancy.

Revenue. Revenue increased from $179.5 million for the six months ended June 30,
2021 to $199.1 million for the six months ended June 30, 2022, an increase of
$19.6 million or 11%. The increase was driven by an 8% increase in the average
number of unique clients from 1,351 for the six months ended June 30, 2021 to
1,473 for the six months ended June 30, 2022. On a geographic basis, United
States revenue grew from $97.1 million for the six months ended June 30, 2021 to
$106.2 million for the six months ended June 30, 2022, an increase of $9.1
million or 9%. Our international revenue grew from $82.4 million for the six
months ended June 30, 2021 to $92.9 million for the six months ended June 30,
2022, an increase of $10.5 million or 13%.

  Cost of revenue. Cost of revenue increased from $68.4 million for the six
months ended June 30, 2021 to $74.6 million for the six months ended June 30,
2022, an increase of $6.1 million or 9%. The key drivers related to the cost of
revenue increase were a $3.7 million increase in employee compensation and
benefits, a $1.1 million in engineering consulting costs, a $0.9 million
increase in all other costs and a $0.4 million increase in administrative
allocations. The compensation cost increase was attributable to an increase of
19% in the average number of employees required to support our revenue growth.

  Gross profit. Gross profit increased from $111.1 million for the six months
ended June 30, 2021 compared to $124.6 million for the six months ended June 30,
2022, an increase of $13.5 million or 12%. Gross profit margin for the six
months ended June 30, 2021 was 61.9% compared to 62.6% for the six months ended
June 30, 2022. For the six months ended June 30, 2022, the total cost of revenue
increased by 9% compared to an increase in revenue of 11% for the six months
ended June 30, 2022. As a result, our gross profit margin improved by 70 basis
points period over period.

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  Sales and marketing expenses. As a percentage of our revenue, sales and
marketing expenses slightly decreased from 35% for the six months ended June 30,
2021 to 34% for the six months ended June 30, 2022. In dollar terms, sales and
marketing expenses increased from $63.5 million for the six months ended June
30, 2021 to $67.9 million for the six months ended June 30, 2022, an increase of
$4.4 million or 7%. This increase was primarily due to (i) an increase in
employee compensation and benefits of $2.6 million, (ii) an increase in travel
and entertainment costs of $1.7 million and (iii) an increase in administrative
allocations and all other costs of $1.2 million. These increases were offset, in
part, by a decrease in marketing promotional expenses and trade show expenses of
$1.0 million. We will continue to accelerate our future revenue growth by
investing in more resources.

  The $2.6 million increase in sales and marketing expense attributable to
employee compensation and benefits for the three months ended June 30, 2022, was
primarily due to an increase in salaries, wages, commissions and benefit costs
of $2.8 million, primarily because of an increase in salary, wages and benefits.
These increases were offset, in part, by lower bonuses and other benefits of
$0.2 million for the six months ended June 30, 2022.

  General and administrative expenses. General and administrative expenses
increased from $33.1 million for the six months ended June 30, 2021 to $38.8
million for the six months ended June 30, 2022, an increase of $5.7 million or
17%. This increase was comprised of several items, which included (i) increased
costs in salaries, wages and benefits of $3.8 million as the average number of
employees increased by 20%, (ii) an increase of our computer software and
license costs of $1.6 million and (iii) an increase in travel and entertainment
expenses of $0.9 million for the six months ended June 30, 2022. These
unfavorable variances were offset, in part, by favorable variance due to an
increase in administrative allocations of $0.6 million.

Litigation costs, net of related insurance recoveries. Litigation costs, net of
related insurance recoveries, consist of the following (in thousands):

                                                                   Six 

Months Ended June 30,

                                                                     2022                2021            Change
Professional fees and other costs of litigation                $       6,692            7,549          $   (857)
Insurance costs and recoveries, net                                     (481)               -              (481)
    Litigation costs and related recoveries, net               $       

6,211 $ 7,549 $ (1,338)




Professional fees and other costs associated with litigation decreased from $7.5
million for the six months ended June 30, 2021 to $6.7 million for the six
months ended June 30, 2022, a decrease of $0.9 million. This decrease was
primarily due to timing of the costs associated with the September 2021 hearing
related to the contempt of the permanent injunction offset by, in part, an
increase spend related to the upcoming October 31, 2022 trial related to Rimini
II during the second quarter of 2022. Based on the trial calendar being set, we
anticipate that our litigation related expenses will exceed $20 million for
2022.

Insurance costs and related recoveries, net increased from no activity for the
six months ended June 30, 2021 to a net benefit of $0.5 million for the six
months ended June 30, 2022. For the six months ended June 30, 2022, we received
insurance proceeds of $0.5 million related to our litigation costs incurred. We
are self-insured for any costs related to any current or future intellectual
property litigation. We currently believe our cash on hand, accounts receivable
and contractually committed backlog provides us with sufficient liquidity to
cover our ongoing attorneys' fees and related costs, such as travel, hotels and
consultants, associated with ongoing litigation, including Rimini II.

  Interest expense. Interest expense increased from $85 thousand for the six
months ended June 30, 2021 to $1.8 million for the six months ended June 30,
2022, an increase of $1.7 million. Interest expense increased primarily due to
us entering into a five-year Credit Facility for $90 million on July 20, 2021.
In addition, we incurred $0.1 million of interest costs related to payments
associated with our interest rate swap, which was entered into on May 18, 2022.

Loss on change in fair value of redeemable warrants. Loss on change in fair
value of redeemable warrants amounted to a loss of $1.0 million for the six
months ended June 30, 2021 as the fair value per warrant changed from $0.35 per
warrant as of December 31, 2020 to $0.51 per warrant as of June 30, 2021. On
October 29, 2021, the GP Sponsor Private Placement Warrants were sold by the
original holder to unaffiliated parties. As a result, the GP Sponsor Private
Placement Warrants were determined to be no longer treated as a liability.
Hence, there is no longer any mark to market activity recorded for each period
related to these warrants.

                                       34
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  Other income (expenses), net. Other income (expenses), net is primarily
comprised of interest income, foreign exchange gains and losses, and other
non-operating income and expenses. For the six months ended June 30, 2022, net
other expenses of approximately $1.4 million was comprised primarily of foreign
exchange losses of approximately $1.0 million. For the six months ended June 30,
2022, we experienced a significant change in foreign currency exchange rates as
the U.S. dollar strengthened against the majority of foreign currencies where
our foreign entities operate. These transactions are designated in foreign
currencies and impacted us unfavorably during the six months ended June 30,
2022. For the six months ended June 30, 2021, net other income of $0.3 million
was also comprised primarily of foreign exchange gains of approximately
$0.4 million.

  Income tax expense. We had income tax expense of $2.5 million for the six
months ended June 30, 2021 compared to $5.3 million for the six months ended
June 30, 2022. At the end of fiscal year 2021, we determined that it was more
likely than not that we could benefit from our deferred tax assets based on all
of the available evidence, resulting in a significant reduction in our valuation
allowance. For the six months ended June 30, 2022, our United States operations
were subject to income taxes, which is the primary reason for the increase in
income tax expense. For the six months ended June 30, 2021, our income taxes
were primarily attributable to income taxes on our foreign operations and
foreign withholding taxes.

Liquidity and Capital Resources

Overview


  As of June 30, 2022, we had a working capital deficit of $49.8 million and an
accumulated deficit of $222.6 million. For the three months ended June 30, 2022,
we had net income of $0.1 million. As of June 30, 2022, we had available cash,
cash equivalents and restricted cash of $160.6 million.

On July 20, 2021, we redeemed the remaining 87,802 shares of our Series A
Preferred Stock at an aggregate total redemption price of $88.4 million. The
total redemption price consisted of $87.8 million related to the outstanding
shares of Series A Preferred Stock with a face value of $1,000 per share and
$0.6 million or $6.86 per share of Series A Preferred Stock related to the
dividends earned for the period from July 1, 2021 through July 19, 2021. The
redeemed shares of the Series A Preferred Stock, along with the dividends, were
recorded on the redemption date of July 20, 2021.

We funded the July 20, 2021 redemption with borrowings from our Credit Facility.
The Credit Facility bears interest at LIBOR plus a margin ranging from 1.75% to
2.50% and contains certain financial covenants, including a minimum fixed charge
coverage ratio, a total leverage ratio, and a minimum liquidity of at least $20
million in U.S. cash. Annual minimum principal payments over the five year term
for the Credit Facility are 5%, 5%, 7.5%, 7.5%, and 10%, respectively, with the
remaining balance due at the end of the term.

On March 11, 2021, we completed the March 2021 Offering of 7.8 million shares of
our Common Stock at a price of $7.75 per share for total gross proceeds of
$57.0 million. Net proceeds from the March 2021 Offering were $55.6 million
after underwriter discounts and offering expenses. We used the net proceeds from
the March 2021 Offering to redeem 60,000 shares of Series A Preferred Stock.

Please refer to Notes 5 through 7 to the Unaudited Condensed Consolidated
Financial Statements included in Part I, Item 1 of this Report for information
regarding our Credit Facility, our Series A Preferred Stock and our Common Stock
Offerings.

  A key component of our business model requires that substantially all clients
prepay us annually for the services we will provide over the following year or
longer. As a result, we typically collect cash from our clients in advance of
when the related service costs are incurred, which resulted in deferred revenue
of $255.4 million that is included in current liabilities as of June 30, 2022.
Therefore, we believe that working capital deficit is not as meaningful in
evaluating our liquidity since the historical costs of fulfilling our
commitments to provide services to clients are currently limited to
approximately 37% of the related deferred revenue based on our gross profit
percentage of 63% for the three months ended June 30, 2022.

  For the next year, assuming that our operations are not significantly impacted
by any lingering effects of the COVID-19 pandemic, rising inflation, interest
rate increases or other global economic uncertainties, we believe that cash,
cash equivalents and restricted cash of $160.6 million as of June 30, 2022, plus
future cash flows from operating activities will be sufficient to meet our
anticipated cash needs including working capital requirements, planned capital
expenditures and our contractual obligations. Our future capital requirements
depend on many factors, including any lingering impact of the COVID-19 pandemic,
client growth, number of employees, expansion of sales and marketing activities,
and the introduction of new and enhanced services offerings. We may also enter
into arrangements to acquire or invest in complementary businesses, services,
technologies, or intellectual property rights in the future. We may choose to
seek additional debt or equity financing to
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support these long-term capital requirements. Alternatively, we may also
consider reducing amounts outstanding under our Credit Facility to minimize our
exposure to rising interest rates. If interest rates continue to increase as
expected and adverse economic changes occur, we may not be able to access credit
on terms favorable to us, impacting our ability to support these long-term
capital requirements. In an economic downturn, we may also be unable to raise
capital through debt or equity financings on terms acceptable to us or at all.
Covenants in our Credit Facility could also have consequences on our operations,
including restricting or delaying our ability to obtain additional financing,
potentially limiting our ability to adjust to rapidly changing market conditions
or respond to business opportunities. Additionally, in challenging and uncertain
economic environments, we cannot predict when macroeconomic uncertainty may
arise, whether or when such circumstances may improve or worsen or what impact
such circumstances could have on our business and our liquidity requirements.

  For the six months ended June 30, 2022, we generated cash flows from our
operating activities of approximately $60.8 million, which was derived from our
cash earnings of approximately $14.4 million and by favorable changes in
operating assets and liabilities of approximately $46.4 million. We believe that
our operating cash flows for the year ending December 31, 2022 will be
sufficient to fund the portion of our contractual obligations that is not funded
with existing capital resources.

Cash Flows Summary


  Presented below is a summary of our operating, investing and financing cash
flows (in thousands):
                                      Six Months Ended
                                          June 30,
                                     2022          2021
Net cash provided by (used in):
Operating activities              $ 60,773      $ 47,162
Investing activities                (1,722)         (832)
Financing activities               (10,731)      (20,226)



The effect of foreign currency translation was unfavorable for $3.3 million for
the six months ended June 30, 2021 compared to an unfavorable change of $7.7
million for the six months ended June 30, 2022 due to unfavorable foreign
exchange impacts related to foreign cash. For the six months ended June 30,
2022, we experienced a significant change in foreign currency exchange rates as
the U.S. dollar strengthened against the majority of foreign currencies where
our foreign entities operate. The strengthening of the U.S. dollar reduced the
reported amount of our foreign-denominated cash and cash equivalents which are
translated into U.S. dollars and reported in our Unaudited Condensed
Consolidated Financial Statements for the six months ended and as of June 30,
2022.

Cash Flows Provided by Operating Activities


  A key component of our business model requires that clients typically prepay
us annually for the services which we will provide over the following year or
longer. As a result, we typically collect cash in advance of the date when the
vast majority of the related services are provided. The key components in the
calculation of our cash provided by operating activities, are as follows (in
thousands):
                                                       Six Months Ended
                                                           June 30,
                                                      2022          2021
Net income                                         $  3,197      $  3,231
Non-cash expenses, net                               11,207        10,513

Changes in operating assets and liabilities, net 46,369 33,418

Net cash provided by operating activities $ 60,773 $ 47,162




  For the six months ended June 30, 2022, cash flows provided by operating
activities amounted to approximately $60.8 million. The key drivers resulting in
our cash provided by operating activities for the six months ended June 30,
2022, included net income of $3.2 million, as adjusted for non-cash and
non-operating expenses totaling $11.2 million and favorable changes in operating
assets and liabilities of $46.4 million, resulting in net cash provided by
operating activities of $60.8 million.

For the six months ended June 30, 2022, the non-cash expenses, net consisted
primarily of stock-based compensation expense of $6.2 million, amortization and
accretion related to operating lease right of use ("ROU") assets of
$2.8 million,
                                       36
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depreciation and amortization expense of $1.2 million and accretion and
amortization of debt discount and issuance costs of $0.5 million. For the six
months ended June 30, 2022, the changes in operating assets and liabilities, net
consisted of favorable changes to accounts receivable of $47.9 million and
deferred revenue of $3.7 million. These favorable cash sources were offset by
unfavorable changes to deferred contract costs of $3.2 million, accrued
liabilities of $1.5 million and prepaid expenses, deposits and other of
$0.5 million.

For the six months ended June 30, 2021, cash flows provided by operating
activities amounted to approximately $47.2 million. The key drivers resulting in
our cash provided by operating activities for the six months ended June 30,
2021, included net income of $3.2 million, as adjusted for non-cash and
non-operating expenses totaling $10.5 million and favorable changes in operating
assets and liabilities of $33.4 million, resulting in net cash provided by
operating activities of $47.2 million.

For the six months ended June 30, 2021, the non-cash expenses, net consisted
primarily of a loss on change in fair value of redeemable warrants of
$1.0 million, stock-based compensation expense of $4.7 million, amortization and
accretion related to operating lease ROU assets of $3.1 million, depreciation
and amortization expense of $1.2 million, and an impairment charge related to
operating lease ROU assets of $0.4 million. For the six months ended June 30,
2021, the changes in operating assets and liabilities, net consisted of
favorable changes to accounts receivable of $32.0 million and deferred revenue
of $9.8 million and accounts payable of $1.2 million. These favorable cash
sources were offset by unfavorable changes to accrued liabilities of
$5.5 million, prepaid expenses, deposits and other of $2.4 million and deferred
contract costs of $1.6 million.

Cash Flows Used in Investing Activities


  Cash used in investing activities was primarily driven by capital expenditures
for leasehold improvements and computer equipment as we continued to invest in
our business infrastructure and advance our geographic expansion. Capital
expenditures totaled $1.7 million and $0.8 million for the six months ended June
30, 2022 and 2021, respectively.

  For the six months ended June 30, 2022, capital expenditures of $1.7 million
consisted of $1.1 million primarily for new computer equipment and capitalized
development costs for a new payroll system in our U.S. facilities and
$0.6 million for computer equipment at our foreign locations, primarily in India
of $0.3 million and in Brazil of $0.2 million.

For the six months ended June 30, 2021, capital expenditures of $0.8 million
consisted of $0.6 million primarily for new computer equipment in our U.S.
facilities and $0.2 million for computer equipment at our foreign locations,
primarily in India.

Cash Flows from Financing Activities


  For the six months ended June 30, 2022, cash utilized in financing activities
of $10.7 million was attributable to principal payments related to the Credit
Facility of $7.3 million, payments to repurchase shares of Common Stock totaling
$3.7 million, and capital lease payments of $0.2 million. These cash uses were
offset by proceeds of $0.5 million received from stock option exercises.

For the six months ended June 30, 2021, cash utilized in financing activities of
$20.2 million was attributable to payments to repurchase shares of Series A
Preferred Stock of $60.0 million in April 2021 and $9.0 million in January 2021,
recurring dividend payments of $7.5 million and a make-whole dividend payment of
$2.3 million, payments for professional fees associated with our March 2021
Offering of $1.2 million and capital lease payments of $0.2 million. These cash
uses were offset by proceeds of $57.0 million generated from the March 2021
Offering and proceeds of $3.1 million received from stock option exercises.

Foreign Subsidiaries


  Our foreign subsidiaries and branches are dependent on our U.S.-based parent
for continued funding. We currently do not intend to repatriate any amounts that
have been invested overseas back to the U.S.-based parent. However, we may still
be liable for withholding taxes, state taxes, or other income taxes that might
be incurred upon the repatriation of foreign earnings. We have not made any
provision for additional income taxes on undistributed earnings of our foreign
subsidiaries. As of June 30, 2022, we had cash and cash equivalents of
$52.5 million held by our foreign subsidiaries.

Critical Accounting Policies and Significant Judgments and Estimates

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  Our management's discussion and analysis of financial condition and results of
operations is based on our Unaudited Condensed Consolidated Financial
Statements, which have been prepared in accordance with U.S. GAAP. The
preparation of these Consolidated Financial Statements requires us to make
estimates and assumptions that affect the reported amounts of assets and
liabilities and the disclosure of contingent assets and liabilities at the date
of the Consolidated Financial Statements, as well as the reported revenue and
expenses during the reporting periods. These items are monitored and analyzed
for changes in facts and circumstances, and material changes in these estimates
could occur in the future. We base our estimates on historical experience and on
various other factors that we believe are reasonable under the circumstances,
the results of which form the basis for making judgments about the carrying
value of assets and liabilities that are not readily apparent from other
sources. Changes in estimates are reflected in reported results for the period
in which they become known. Actual results may differ from these estimates under
different assumptions or conditions. We describe our significant accounting
policies in Note 2 to our Consolidated Financial Statements for the year ended
December 31, 2021, included in Part II, Item 8 of our 2021 Form 10-K, and we
discuss our critical accounting policies and estimates in the "Management's
Discussion and Analysis of Financial Condition and Results of Operations"
section included in Part II, Item 7 of our 2021 Form 10-K.

Recent Accounting Pronouncements


  From time to time, new accounting pronouncements are issued by the FASB or
other standard setting bodies that are adopted by us as of the specified
effective date. For additional information on recently issued accounting
standards and our plans for adoption of those standards, please refer to the
section titled Recent Accounting Pronouncements under Note 2 to our Unaudited
Condensed Consolidated Financial Statements included in Part I, Item 1 of this
Report.

Recently Issued Accounting Standards


The Company believes that no recently issued accounting standards will have a
material impact on its Unaudited Condensed Consolidated Financial Statements, or
apply to its operations.

© Edgar Online, source Glimpses

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