Supply Chain Council of European Union | Scceu.org
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eBay Dipped into Wrong Payment Method for Shipping Charges

Thu Apr 14 2022 20:08:34

By: Ina Steiner

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Dear Ina,

First of all, I appreciate all your hard work! The information is so helpful. I only wish I had known about you a long time ago! I have only been subscribed for a few months.

I wanted to report something concerning eBay. I had 2 shipping charges come out of my personal bank account the last two days. That has never happened in all the time I’ve had a business account that I used solely for selling (and purchasing supplies) on eBay, of course through managed payments. Somehow for these 2 shipping labels, it defaulted to my personal debit card. (Once in a blue moon, I will use that card for a personal expense for home). It isn’t my backup payment, it’s actually my fourth payment method in my eBay account settings. This is scary and fraudulent.

After a lengthy conversation with a couple of eBay associates, they finally admitted there was a glitch. They had just implemented a new practice that allows the seller to choose which payment method they wanted to purchase shipping labels with. (Did I miss that announcement? It’s possible.) Now, it’s supposed to remain as is (your default payment) unless you change it. I didn’t change mine. They changed it for me, and again, not to my backup payment, but to my backup’s backup’s backup!

Please make sure your readers know to check payment method (bottom of page) EVERY time they print a shipping label, in case eBay changes it. One more thing to worry about.

Thank you. And please keep me anonymous. I do believe eBay retaliation is real. I’m certain I’ve been a victim of it.

anonymous

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