Did the toilet paper shortage of 2020 mark a permanent change in the American consumer?
In an interview with Action Alerts PLUS portfolio manager Chris Versace and TheStreet‘s Katherine Ross, Boxed CEO Chieh Huang explained how the pandemic changed consumer behavior.
Boxed is an online wholesaler and technology platform focused on the bulk sale of household goods, kitchen staples and much more. The company competes with the likes of brick-and-mortar giants Costco (COST) – Get Costco Wholesale Corporation Report and Walmart’s (WMT) – Get Walmart Inc. Report Sam’s Club.
Costco and Walmart are holdings in the Action Alerts PLUS investing club.
Huang said the pandemic and subsequent shortages occurred just as a new generation was coming into its buying power, which could have a lasting effect on shopping patterns for years to come.
“Average order values are still high so people are still stocking. up, looking to stock up , looking to have some back up supply,” Huang said.
Are those changes here to stay or did they begin and end with the “great toilet paper run of 2020?”
Watch what Huang had to say in the video above and catch the full interview on Action Alerts PLUS to hear Huang’s thoughts on the retail landscape heading out of the pandemic. Huang broke down the impact of supply chain, the trucking shortage, inflation and much more in his sit-down with Versace and Ross.
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