Matson’s Daniel K. Inouye containership pulls in to the Port Authority of Guam during its inaugural voyage as it begins service to the island and the region on July 14, 2020.
Pacific Daily News
Matson, Inc. subsidiary companies Matson Navigation Company, Matson Logistics and Span Alaska have been rated by customers as among the top freight transportation companies in the industry’s leading survey of service quality, according to a news release from Matson.
The ratings were published by Logistics Management magazine and Peerless Research Group. The annual Quest for Quality Awards survey of qualified buyers of transportation and logistics services is considered an important measure of customer satisfaction and performance excellence in the industry.
More than 4,500 participants rated transportation companies against the five criteria most valued by shipping customers.
Of the 11 domestic and foreign companies rated in the Ocean Carriers category for on-time performance, value, information technology, customer service, and equipment and operations, Matson was rated second-highest overall. Matson was rated No. 1 in on-tme performance, customer service, and equipment and operations.
Of the 23 domestic and international companies rated in the Third Party Logistics category for carrier selection/negotiation, order fulfillment, transportation distribution, inventory management, and logistics information systems, Matson Logistics was rated fifth highest overall and No. 1 for Logistics Information Systems.
Of the seven companies in the Intermodal Marketing Companies category, Matson Logistics was ranked No. 1 overall, earning the top rating in on-time performance, value, and information technology service disciplines.
Matson Logistics subsidiary Span Alaska also earned a Quest for Quality Award this year in the category of Western Regional LTL (less than container load) logistics providers, ranking No. 1 for information technology.
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