Henney reflected on how to incorporate lean management into operations, to define a clear roadmap toward a vision.
“First, you need to set a long-term vision, then define associated guiding principles that will get you to your first north star. Our vision is our long-term objective and in order to get there, we need to set near-term targets supported by key strategic initiatives or objectives,” explained Henney.
She added: “To ensure you monitor that impact on outcomes, you need clear metrics focused on four lean principle components: delivery, productivity, quality and morale.”
