CHENNAI: Dvara KGFS has launched a new innovative feature — e-signature — which enables hassle free documentation to access loans while ensuring Covid-related safety protocols.
Once the loan documents are approved and uploaded, the branch staff approaches the customer for signatures which are done on a mobile phone / tablet after a 2-step authentication – mobile OTP and mobile signatures.
The same signatures are then automatically affixed on the document at respective places. The documents now get stored in the ERP system. However, some legal documents require actual signatures.
Murty LVLN, deputy CEO, Dvara KGFS, said, “With deep understanding of the market, we have been able to reduce the turnaround time (TAT) substantially to four days and to two days. This has resulted in easing of the loan disbursement and enrolment process and resulting in more people benefitting as well as setting new benchmarks in our internal process.”
Its CEO Joby C O said, “This new e-signature feature has helped in maintaining records of all loan documents in soft format, eliminating the need to store the physical documents thereby ensuring safety and security thus delivering superior customer experience.”
Once the loan documents are approved and uploaded, the branch staff approaches the customer for signatures which are done on a mobile phone / tablet after a 2-step authentication – mobile OTP and mobile signatures.
The same signatures are then automatically affixed on the document at respective places. The documents now get stored in the ERP system. However, some legal documents require actual signatures.
Murty LVLN, deputy CEO, Dvara KGFS, said, “With deep understanding of the market, we have been able to reduce the turnaround time (TAT) substantially to four days and to two days. This has resulted in easing of the loan disbursement and enrolment process and resulting in more people benefitting as well as setting new benchmarks in our internal process.”
Its CEO Joby C O said, “This new e-signature feature has helped in maintaining records of all loan documents in soft format, eliminating the need to store the physical documents thereby ensuring safety and security thus delivering superior customer experience.”
